Service Charter
| NO | Requirement | Service Rendered | Timelines | User Charges | |
|---|---|---|---|---|---|
| 1 | Submit inquiry through various channels (Phone, Email, Depot Offices, Customer feedback form or suggestion box) |
Response to enquiries | Within 2 days | Free | |
| 2 | Timely Invoices |
Payment of our suppliers | Within 2 months or as per agreed credit periods | Free | |
| 3 | Submit complaint through various channels (Phone, Email, Depot Offices, Customer feedback form or suggestion box) |
Complaint-Compliment Acknowledgement | Within 1 day | Free | |
| 4 | Submit a complaint verbally or in writing through our phones or email contacts |
Feedback on complaint | Within 2 days | Free | |
| 5 |
|
Pre-qualification & Registration of our office suppliers | Feedback within 3 months from date of advertisement for prequalification. | Free | |
| 6 | Be a local manufacturer or trader Submit a letter expressing interest to trade with KNTC, attached with company profile and business registration documents. |
Registration of trading partners to supply trading goods | Feedback within 2 weeks | Free | |
| 7 | Request for proforma invoice/pricing |
Inquiry for Supply of Goods | Feedback/Quotation given within 1 day | Free | |
| 8 | Clarity and Courtesy |
Receiving of incoming calls | Within 3 rings | Free | |
| 9 | Clarity and Courtesy |
Attending to visitors | Within 2 minutes of arrival | Free |
Charter Downloads