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KNTC Service Charter

NO Requirement Service Rendered Timelines User Charges
1

Submit inquiry through various channels (Phone, Email, Depot Offices, Customer feedback form or suggestion box)

Response to enquiries Within 2 days Free
2

Timely Invoices

Payment of our suppliers Within 2 months or as per agreed credit periods Free
3

Submit complaint through various channels (Phone, Email, Depot Offices, Customer feedback form or suggestion box)

Complaint-Compliment Acknowledgement Within 1 day Free
4

Submit a complaint verbally or in writing through our phones or email contacts

Feedback on complaint Within 2 days Free
5
  • Be a registered business 
  • Participate in pre-qualification exercise 
  • Submission of all the requisite documents
Pre-qualification & Registration of our office suppliers Feedback within 3 months from date of advertisement for prequalification. Free
6

Be a local manufacturer or trader 

Submit a letter expressing interest to trade with KNTC, attached with company profile and business registration documents.

Registration of trading partners to supply trading goods Feedback within 2 weeks Free
7

Request for proforma invoice/pricing

Inquiry for Supply of Goods Feedback/Quotation given within 1 day Free
8

Clarity and Courtesy

Receiving of incoming calls Within 3 rings Free
9

Clarity and Courtesy

Attending to visitors Within 2 minutes of arrival Free